Frequently asked questions

Yes. Many clients start with a project such as cabling, firewall or CCTV and then move to an AMC. Others only need ongoing support. Both are equally welcome.

Our on-site service area is Bengaluru, Karnataka. Remote support and project discussions for other locations can be arranged. Contact us with your requirement.

Yes. We are multi-vendor. We review what you have and recommend changes only where they make sense.

By scope: number of users, devices, sites, complexity, and for AMC the visit frequency and response targets. You receive a written, itemised quotation.

Call or WhatsApp us on +91-9449790369. Emergency support is available by arrangement, and is part of AMC plans where agreed.

Yes, for many issues. With your permission we connect using an approved remote-support tool and end the session when finished.

Your site address, number of users, existing equipment, what you want to achieve and any deadlines. For physical work we usually arrange a short site visit.

They can. We list hardware, installation and services as separate lines so you can compare and choose. Third-party subscriptions are always shown separately.

We test, document and hand over. We then discuss support options, so you know who to call and what is covered.

An Annual Maintenance Contract is an agreement for planned maintenance and support of your IT systems for a year, with agreed scope, visits and response targets.

If downtime would hurt, usually yes. An Essential plan gives you a known contact, planned checks and faster resolution than ad-hoc calls.

Typically labour and support are covered, while parts, third-party licences and damage are charged separately unless explicitly included. Scope is agreed in writing.

No. Credentials are handed over to you. If temporary access is required, we use named accounts and ask you to rotate credentials afterwards.

We are happy to sign a reasonable confidentiality agreement on request before starting work.

No. Our forms open your email or WhatsApp app with a pre-filled message; nothing is sent to or stored by this website itself.